FAQ
1. HOWS DOES SHIPPING WORK?
We offer Express Mail Service freight which has a different combination of shipping rates, weight and volume of cargo and delivery speed.
Japan Postal Service which has partnerships with your local Postal office provides reliable international express courier services. This EMS is considered to be the most reliable and economical shipping method with insurance covered for all packages. In addition it will be delivered very quickly, within 4 to 5 working days once the part is in the air and has left Japan to reach most of the countries in the world. 4 to 5 days does not include processing time. In all it can take anywhere from 6 to 19 working days for the order to be delivered. For shipping cost-effectiveness, we strongly recommeded this service for shipping parcels or carton boxes weighing less than 20kgs. Please note that this shipping service is only available as Pre-Paid. Hence we will be billing you this shipping charges according to the actual weight of your ordered.
An automated shipping estimator based on the current EMS published rates is available when you place an order. If the item you have ordered does not yet have the specific weights, you can send a request for shipping rates, state the order products part no and products description via our Enquiry Form.
. EMS tracking is automatically performed on the site based on your order details. Alternatively you can enquire about a package directly at the Japan Postal Service Website.
2.CAN YOU ORDER LARGE PARTS?
There are very strict weight and size regulations set by the Japan Post Office.
• The maximum length allowed is 1.5 meters
If a part is deemed a ‘Large Item’ order which is longer than 1.5 meters, another source of freight can be used. We will find out the details with all shipping companies and then request any additional funds to be paid so that we can ship the item. Any additional freights costs will be paid by the purchaser.
FedEx can deliver large items to some countries for a reasonable price.
The courier Sankyu also provides a service for large items. Sankyu will deliver it to your closest airport for a reasonable price, instead delivery to your address will double the price.
Please contact us before placing your order.
3. DO THE PRICES ON THE SITE INCLUDE ALL DUTY AND TAXES?
The prices on the site includes the product cost. Any additional taxes or duty applicable on entry to your country is your responsibility, please check if you country has some restriction on autoparts and motoparts imported from Japan. The United States, European Union , and many other countries have free trade agreement, if there is some additional cost it is on the client.
4. HOW LONG DOES SHIPPING TAKE?
Our standard delivery terms are 5 – 19 Japanese business days, however a more accurate shipment estimate is provided on the site when your order is placed. This shipment estimate is then maintained during the life of the order should there be any further updates.
5. HOW MUCH WILL SHIPPING COST?
Once you create an account a price with shipping to your address will be shown to you on the site. Just add the parts to the shopping cart. The freight is calculated on weight not by how many items you purchase. Also once you place an order an estimated time of arrival will be shown on the site. Otherwise go on the section Shipping fee and you can see price based on the plan you will choose.
6. HOW MUCH WILL THIS PART COST TO SEND TO MY ADDRESS?
Once you create an account and add your address details, all the parts on the site that read “Shipped from” is the price from Japan to your personal address.. Once you have placed an order the site, you will be issued with an estimated time of delivery.
7. WHAT SHIPMENT METHODS ARE USED?
We currently use EMS, FedEx, DHL and courier Sankyu shipping service provided by the Japan Post Office.
EMS and FedEx are both international insured air freight that operate in many countries throughout the world using the national Post Office service. Complete international tracking is provided by EMS and FedEx.
We can ship larger and heavier items with FedEx.
The courier Sankyu will deliver large items to your nearest airport. We will always inquire into different shipping quotes and costs, so that our customers receive the best possible shipping price.
8. WILL SHIPPING BE CHEAPER IF I PURCHASE 2 OR MORE PRODUCTS?
Freight is based on the weight not by the number of parts in your shopping cart.
9. WHEN IS MY ORDER GOING TO BE SHIPPED?
If you go to My Orders and right next to your order you can view the date the parts are estimated to leave Japan.